Terms of Service
Last updated: 6/8/2026
IMPORTANT: These terms explain how SoundMate's commercial audio and AV services work. By requesting a service, you agree to these terms.
How Our Business Works
Commercial Audio and AV Services
Custom design and installation
We provide business audio-first system design, installation, and integration services.
Site Assessment
Free consultation and assessment
We start with a free consultation to understand your needs and assess your space.
Custom Design
Professional system design
We create custom system designs tailored to your specific requirements and budget.
Professional Installation
Certified installation and support
We provide professional installation by certified technicians with ongoing support.
How Our Service Process Works
1. Site Assessment & Design
Free consultation
We start with a free site visit or virtual consultation to understand your needs.
2. Custom System Design
Professional design proposal
We create a custom system design with detailed proposal and equipment list.
3. Proposal Approval
Review and approve proposal
You review the proposal and approve before we proceed with installation.
4. Professional Installation
Installation and training
We install the system, provide training, and hand off with documentation.
What We Guarantee
Assembly Workmanship
12-month warranty on our work
We guarantee our design, installation, and integration work for 12 months.
Installation Workmanship
12-month warranty on installation
If you purchase installation, we guarantee our installation work for 12 months.
Manufacturer Warranties
Pass-through of original warranties
We provide you with original manufacturer warranty information and documentation for installed equipment.
Support & Documentation
Project documentation and support
We provide detailed project documentation and technical support for our work.
What We Don't Guarantee
Component Availability
Cannot guarantee equipment availability
We confirm project equipment before purchase and note substitutions in writing.
Component Warranties
No additional warranty on components
We provide NO warranty beyond original manufacturer warranties.
Manufacturer Delays
Not responsible for manufacturer delays
We are not responsible for manufacturer delivery delays or discontinued equipment.
Environmental Issues
No coverage for environmental damage
No coverage for power surges, environmental damage, or acts of God.
Equipment Warranties
No additional warranty on equipment
We provide NO warranty beyond original manufacturer warranties on equipment.
Your Responsibilities
Accurate Information
Provide accurate location and contact info
You must provide accurate shipping address and contact information.
Inspect Upon Delivery
Inspect packages and report damage
Inspect packages upon delivery and report any damage within 24 hours.
Keep Documentation
Keep project documentation
Keep all project documentation for warranty claims and future reference.
Follow Instructions
Follow installation and safety guidelines
Follow all provided installation, safety, and usage guidelines.
Manufacturer Claims
Contact us for component issues
Contact us for any component warranty claims - we'll help facilitate the process with manufacturers.
Important Summary
What We Do
- Design, install, and support custom AV systems
- Provide 12-month warranty on our workmanship
- Pass through original manufacturer warranties
- Help facilitate manufacturer warranty claims (registration required)
What We Don't Do
- Guarantee equipment availability before supplier confirmation
- Provide warranty on components (manufacturer warranty only)
- Control manufacturer delivery delays or discontinued equipment
- Cover environmental damage or power surges
- Provide manufacturer warranty coverage beyond eligible pass-through support
Questions About These Terms?
These terms explain our business model clearly. Contact us if anything is unclear.