Expert AV & Low-Voltage System Repairs
Get your systems back online fast with Soundmate's dedicated support.
Emergency Support Services
Remote Diagnostic & Support
Expert online diagnosis and potential resolution for common technical issues.
- 60-minute screen sharing session
- Expert system diagnosis
- Step-by-step resolution guidance
- Follow-up documentation
On-Site Diagnostic Visit
Comprehensive in-person assessment of complex AV or low-voltage system issues.
- Professional technician visit
- Full system assessment
- Detailed diagnostic report
- Credit toward repair costs
Our Simple Repair Process
Initial Contact
Choose your diagnostic service and book online, or call us for emergency support
Expert Diagnosis
Our certified technicians evaluate your system issues and provide a detailed report
Professional Resolution
Fast, reliable repairs with warranty coverage and ongoing support
Common Questions About Our Repair Services
What types of systems do you repair?
We repair all types of audio-visual and low-voltage systems including home theaters, commercial audio, security systems, networking equipment, automation systems, and more. Our certified technicians are trained across multiple platforms and manufacturers.
Do you offer warranty on repairs?
Yes, all our repairs come with a comprehensive warranty. Parts and labor are covered for 90 days as standard, with extended warranty options available. We also honor manufacturer warranties for any replacement parts used.
Can you work with existing equipment?
Absolutely! We specialize in working with existing systems and can often repair or upgrade your current equipment rather than requiring full replacement. Our goal is to maximize the value of your investment while ensuring reliable performance.
What if my system needs major upgrades?
If we identify that your system needs significant upgrades or replacement, we'll provide a detailed assessment with multiple options at different price points. Our consultants can help you evaluate the best path forward based on your needs and budget.
How quickly can you respond to issues?
Our response time varies based on the severity of the issue and your service level. Emergency support is available with 2-4 hour response times for critical failures. Standard service calls are typically scheduled within 1-2 business days.
Ready to Transform Your Space?
Get expert consultation for custom AV solutions tailored to your specific needs.
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