Manufacturer Compliance
Last updated: 6/8/2026
IMPORTANT: This page explains how SoundMate complies with manufacturer terms. We operate as professional service providers, not equipment resellers.
What We Do
Commercial Audio and AV Services
Custom design and installation
We provide business audio-first system design, installation, and integration services.
Value-Added Services
Design, installation, and support
Our value is in professional design, installation, and ongoing support, not selling individual products.
Project Documentation
Provide detailed project documentation
We provide comprehensive documentation for each project, including system design and installation details.
Technical Support
Support for our work
We provide technical support for our design and installation work, including ongoing maintenance.
How We Comply
Territorial Compliance
Respect manufacturer territories
We verify customer location and only sell within manufacturer-authorized territories.
Warranty Pass-through
Provide original manufacturer warranties
We provide original manufacturer warranty information and documentation with each project.
Pricing Compliance
Follow manufacturer pricing policies
We follow all manufacturer MAP policies and advertising restrictions.
Dealer Network Respect
Focus on services, not competing
We focus on professional services and don't compete with manufacturer dealer networks.
What We Don't Do
Component Resale
We don't resell individual components
We don't sell individual components. We only provide professional services.
Component Warranties
We don't provide component warranties
We provide NO warranty on components. All component issues must go to the manufacturer.
Brand Promotion
We don't promote specific brands
We focus on kit functionality, not promoting specific manufacturer brands.
Dealer Competition
We don't compete with authorized dealers
We don't compete with manufacturer-authorized dealers for individual product sales.
Your Responsibilities
Accurate Location
Provide accurate location information
You must provide accurate location information for territory validation.
Manufacturer Claims
Contact us for component issues
For any equipment problems, contact us - we'll help facilitate the warranty process with manufacturers.
Follow Guidelines
Follow manufacturer guidelines
Follow all manufacturer guidelines for product use and installation.
Understand Our Role
Understand we're service providers
Understand that we provide professional services, we don't manufacture or warranty equipment.
Important Summary
We Are Service Providers
- We provide professional AV system design and installation services
- We provide professional design, installation, and integration services
- We comply with all manufacturer territorial restrictions
- We help facilitate manufacturer warranty claims for installed equipment
We Are Not Component Resellers
- We don't sell individual components
- We don't provide component warranties
- We don't compete with authorized dealers
- We don't promote specific manufacturer brands
Questions About Compliance?
Our compliance approach protects both SoundMate and our customers while respecting manufacturer terms.